Terms and Conditions

Last updated: 8 May, 2018. You may also wish to read our Privacy Policy

The terms 'Toucan' or 'Toucan Together' or 'Toucan App' or 'FamilyLife' or 'us' or 'we' refers to the owner of the website whose registered office is Agape Ministries Ltd, 167 Newhall Street, Birmingham, B3 1SW. (Email: info@agape.org.uk), Registered charity in England & Wales (no. 258421) and Scotland (no SCO42332). The term 'you' refers to the user or viewer of our website.

Welcome to the Toucan Together website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Agape's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
User Accounts

In short - you are responsible for your user account.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

In short - Toucan is not responsible for other people's stuff.

Our Service may contain links to third-party web sites or services that are not owned or controlled by Toucan.

Toucan has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Toucan shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

In short - Toucan is covered by UK Law.

These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 15 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Prohibited use of the Service

In short - We ask you not to do anything that harms Toucan.

You agree not to upload, post, email or otherwise send or transmit or introduce any material that contains software viruses or any other computer code, files or programs designed to interrupt, harm, damage, destroy or limit the functionality of any computer software or hardware or equipment linked directly or indirectly with the Services itself.

You agree not to interfere with the servers or networks underlying or connected to the Service or to violate any of the procedures, policies or regulations of networks connected to the Service. You may not access the Service in an unauthorized manner.

You agree not to impersonate any other person while using the Service, conduct yourself in an offensive manner while using the Service, or use the Service for any illegal, immoral or harmful purpose.


In short - Toucan is protected by copyright.

All materials (including software and content whether downloaded or not) contained on the Service are owned by us (or our affiliates and/or third party licensors, where applicable), unless indicated otherwise. You agree and acknowledge that the materials are valuable property and that other than any specific and limited license for use of such materials, you shall not acquire any ownership rights in or to such materials. The materials may not be used except as provided for in these Terms.

Audio or video content from Toucan may not be downloaded or copied from the Service. The Service is not intended for commercial use. You must not use any part of the materials used on the Service for commercial purposes without obtaining a written license to do so from us. Material from the Service may not be copied or distributed, or republished, or transmitted in any way, including Social Media, without our prior written consent. Any unauthorized use or violation of these Terms immediately and automatically terminates your right to use the Service and may subject you to legal liability.

You may not otherwise download, display, copy, reproduce, distribute, modify, perform, transfer, create derivative works from, sell or otherwise exploit any content, code, data or materials on the Service. If you make other use of the content, code, data or materials thereon, you may violate copyright and other laws of the United Kingdom as well as other countries, and may be subject to liability for such unauthorized use.

Availability of website content

In short - we'll do our best to keep Toucan running well.

Although we aim to offer you the best service possible, we make no promise that the website functionality will meet your requirements and we cannot guarantee that the Service will be fault free. If a fault occurs, please report it to us at hello@toucantogether.com and we will correct the fault as soon as we reasonably can. If the need arises, we may suspend access to Toucan while we address the fault. We will not be liable to you if the Website is unavailable for any period of time.

Your access to the Service may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or Services. We will restore the Service as soon as we reasonably can.

User Material

In short - we're not responsible for what you put into Toucan, it's yours and should be positive stuff.

Toucan encourages you to submit text to the Action Points and Individual Exercise sections of your account with us. In these Terms, we use the term “User Material” to refer to any text material that you add to your Action Points and Individual Exercises. If you submit User Material you are agreeing to do so in accordance with these Terms.

We consider your User Material confidential and do not have access to what you submit. We are not responsible for the content of User Material provided by you or any other user. We do not necessarily endorse any opinion contained in such material. We make no warranties or representations, express or implied, about User Material, including as to its legality or accuracy. We disclaim all liability in connection with User Material to the extent permitted by law.

Each time you submit User Material to the Service, you represent and warrant to us as follows:

  • You own your User Material or have the right to submit it, and in submitting it you will not be infringing any rights of any third party, including intellectual property rights (such as copyright or trademark), privacy or publicity rights, rights of confidentiality or rights under contract.
  • Your User Material is not illegal, obscene, defamatory, threatening, pornographic, harassing, hateful, racially or ethnically offensive, and does not encourage conduct that would be considered a criminal offense, and does not give rise to civil liability, violate any law, or is otherwise deemed inappropriate.

In short - Toucan helps you to help yourselves.

This site and all information within it are provided on an "as is" basis without any warranties of any kind, express or implied. We expressly disclaim liability for errors or omissions in the information found on this site.

As producers of the course, we don't make any promises about improving a relationship and we are not responsible if your relationship gets into difficulty.

Toucan sets out to provide information, including but not limited to, relationship advice, relationship tools, exercises, videos and other content to help Users build thriving relationships. Whilst there is evidence that relationship education can have significant benefits we make no claims or guarantees for a User. We will not accept liability for any loss, damage or inconvenience arising as a consequence of using or being unable to use any information on this website.

We take reasonable care in compiling and presenting the information on Toucan. We do not assume liability for any errors or omissions in the content on this site, including, but not limited to, typographical errors, inaccuracies, outdated information, or broken links.

Cookie Policy

Like most websites, our site uses small data files stored on your computer called cookies.

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

What does this website use cookies for?

We may use cookies for a few different reasons.

  • Strictly necessary cookies are essential to make the site work. Examples of this are the cookies we need to ensure that once you're logged in to the site, you will remain logged in.
  • Functional cookies improve your experience of the site, remembering your preferences, such as your accessibility settings, helping to make the site accessible to users with different needs.
  • Performance cookies are used to help improve the performance of our site and help us learn what works best so that we provide you with the best experience.
  • We may use functionality from social websites such as Facebook, Twitter and Google +1 to allow you to share content from our site on these social networks and use their functionality. These sites use third party functionality cookies to allow this to work.
  • We may also use third party behavioural advertising cookies to help make our advertising to you as relevant and useful as possible.
Cookie Data stored in the cookie How long the cookie is kept for Who owns this data First-party or Third-party cookie
XSRF-TOKEN A computer-generated cryptographically secure random number token that helps maintain your user security. 2 Hours Toucan First-party
laravel-session A computer-generated cryptographically secure token that is used to help maintain your user session. 2 Hours Toucan First-party
Links to and from our website

This site contains links to and from other organisations' websites. This privacy policy, the one you're reading, only applies to this website.

If you go to another website from this one, read their privacy policy to find out what it does with your information.

When you come to our website from another website, we may get personal information about you from the other website. Read those websites' privacy policies if you want to know about this.

Changes to our privacy policy

As we continue improving our websites, we may update this policy. Any changes we may make to our privacy policy in the future will be posted on this page.

Contact Us

Our contact email address is hello@toucantogether.com. All correspondence to us including any queries you may have regarding your use of the Service or these Terms should be sent to our contact email address.